Privacy Policy

This policy explains what information Orderlane ("we") collects, why, and how you can control it. It is written to follow India's Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

What we collect

• From sellers who sign up: store name, your name, store website, store platform, approximate COD orders per day, email, WhatsApp number, UPI transaction ID for payments, the WhatsApp Business number you connect, and the Meta access token, app secret and account IDs you enter to connect it. We use those only to send and receive your order messages and never show them again on any page; you can revoke them anytime in your Meta business settings.
• From your store's orders (only after you add our link): order number, order amount, payment method, customer first name, customer mobile number, and the shipping address lines, city and pincode, which we use only for the automatic address and pincode checks. We do not receive card details and don't use product details.
• From your customers' WhatsApp replies: their button choice or message, so we can mark the order Confirmed, Cancelled or Hold.
• Technical: your IP address, kept for up to one minute to stop spam signups.

Why we use it

Only to run the service: send order confirmation messages, show your order board, support you, and handle billing. We do not sell or rent data and we do not send marketing messages to your customers.

Who processes it

• Cloudflare hosts this website and stores service data.
• Meta (WhatsApp Business Platform) delivers WhatsApp messages from your own business number.
• Anthropic may read a customer's free-text reply to understand it and suggest a short answer.
• Google provides our email inbox and the fonts on this site; cdnjs (Cloudflare) serves the QR code script on your setup page.

How long we keep it

Order records are deleted automatically after 45 days. Account details are kept while your account is active and deleted within 30 days after you ask us to close it, except payment records we must keep by law.

Your rights

You can ask to see, correct or delete your data, or withdraw consent, by emailing orderlane51@gmail.com. As a seller, you are responsible for having a lawful basis to message your customers about their orders; order confirmation messages are service messages about an order the customer placed.

Grievances

Email orderlane51@gmail.com with the subject "Grievance". We acknowledge within 48 hours and aim to resolve within 30 days.